Author Archives: Jill Griffin

What Your Worst Customers Can Teach You About Loyalty – Part 2

In this two-part series, Jill Griffin, an internationally-published author and customer loyalty expert, highlights four difficult customer types and the lessons they provide. Customers are our best loyalty teachers. And the lessons gleaned from “problem” customers are often rich and long lasting. Consider these four less-than-ideal customer types and some of the loyalty making insights …

What Your Worst Customers Can Teach You About Loyalty – Part 1

In this two-part series, Jill Griffin, an internationally-published author and customer loyalty expert, highlights four difficult customer types and the lessons they provide. Customers are our best loyalty teachers. And the lessons gleaned from “problem” customers are often rich and long lasting. Consider these four less-than-ideal customer types and some of the loyalty making insights …